It's Beginning To Look A Lot....
I sent off a few faxes and a few letters to the Corporate office of Christian Brothers Automotive, where Casey's car has had all it's work done, and since I haven't given you all the entire story on it, I'll just post that letter giving you the details here:
Christian Brothers Automotive
15995 N. Barkers Landing, Suite 145
Houston, TX 77079
Mr. Mark Carr
Dr. John Freeman
Mr. Donald Evans
Mr. John Carr
My name is Kathi McIntire Bratcher. I live in Allen Texas. I have a 17 year old son named Casey. We recently began taking his car, a 1988 Chevrolet Caprice Classic Brougham to one of your centers located at 5800 Avenue K, Plano Texas. It’s just down the road from our church, Fellowship Church of Plano, which is how we first came to be familiar with Christian Brothers. We first took my son’s car to Christian Brothers for an oil change and I asked them to give me an estimate for a complete tune up and repair of anything that needed repair.
My father had passed away a few years ago, and had given us this car before he’d passed. When my son had turned 16, we gave it to him. He was very proud of it.
After the oil change and an estimate of about $1,400 in needed repairs, I started saving my money, as I am a single mom and work as a substitute teacher. We took the car in November 15th and had the repairs needed done for a total of $1,486.13. I am attaching the receipt for that repair.
When we brought the car home, the car would die after starting and would not stop running after it was turned off. We took it back in on November 28th and were told it needed more repair. We had the repair done and we were charged $79.70. I am attaching that receipt as well. *Replaced choke
On December 14th the oil and choke light came on. My son checked the oil and it was full. I called Christian Brothers and talked to Donnie. He said it may be a bad connection to the battery or an alternator problem. The next day, Friday, December 15th, my son drove it up to Christian Brothers at 6 p.m. after football practice, to see if they’d just take a look at it.
Donnie looked at it and told Casey that it was the electric choke light and low oil pressure light. Donnie told my son that it was okay to drive, as long as he’d listen for strange noises, and to bring it back on Monday or Tuesday. Casey drove it straight home, parked it for the night, and then drove it to football practice the next morning at 6 a.m., where the engine would not start again after being turned off.
Monday morning, December 18th, we had it towed to Christian Brothers. Donnie asked if I was sure Casey had checked the oil because when they checked it, it was completely out of oil…that after putting 3 quarts of oil into it, it’d still barely read full. I asked Casey again, and he said yes, and his brother said he’d been with him.
Late Monday afternoon, I called Christian Brothers and Donnie told me that the rear main seal had blown and the engine had locked up. That there was nothing they could do for us.
Casey had taken the car to Christian Brothers on Friday night, Donnie had seen the oil light on, had not checked the oil, and had told Casey that the car was alright to drive until he brought the car in on Monday or Tuesday…had it ran that long.
I am very upset that Christian Brothers is not taking any blame in what has happened to our car. This is my sons only means to school, work and to college in a few months. He volunteers many hours a week at our church and with Habitat for Humanity, this car is a very important part of his life. I have saved and put every spare penny I have into making this car safe for my son. Please look into what has happened with my son’s car at this center in Plano, Texas. I am asking for your fair evaluation and for your help.
Okay, so...I just called Christian Brothers and they say they're working on it again, after having heard from headquarters. I don't know what that means, because when I talked to them on Monday, they said there wasn't anything they could do. But, I just faxed their headquarters on Tuesday, so that was pretty fast.
I did, also, file a complaint with the Better Business Bureau yesterday because I hadn't heard from anyone, and I tend to be impatient. This was a themed Christmas, everything for Charlie's Christmas and his birthday was about his music, a new guitar, amp...stuff that I don't know the names for, lol. And for Casey, all about his car. But hey, you know what...still 4 days to go and I do believe in miracles!
I start baking today, lot's of different cookies and some brownies. I got some Christmas shaped individual pans for the brownies with lots of cool icing and stuff. AAANNNNDDD, I'm making my Bratcher Trash, which is a very spicy take on the chex mix stuff, with a couple of twists. Anyway, I take some of all the goodies to friends and neighbors every year. Plus I'm extra excited because my brother-in-law and sister-in-law are coming over with their grandkids, my kids second cousins, for our Christmas together. The boys and I are really excited to have them over, they're the only one's that didn't turn their backs on us and have bothered to call to see how we are or if we have needed anything since Mark left. We had fun shopping for toys for the kids, they're into Star Wars, so that brought back memories for the boys! Soooo, I'm making all these cookies and goodies for our party with them... So, yeah, even with our Texas weather, it's beginning to look a lot like Christmas in the Bratcher home. :)